About the role as Operations Manager

We are seeking a highly skilled and experienced Operations Manager to join our dynamic and fast-paced institution. 

The successful candidate will be responsible for efficiently managing the company's operational processes and workflows, ensuring an effective and seamless end-to-end process. The Operations Manager will work closely with internal teams, ensuring streamlined processes related to customer onboarding, internal efficiencies and being a process owner across the company.

What’s in it for you?

• A key role and position that enables you to be part of building and shaping an industry, product, and a team
• An opportunity to make a difference with great impact and learning opportunities
• Be part of a purpose-driven organization with strong company culture on a mission to make the Earth a better place
• Competitive salary and benefits
• Flexible working hours with the ability to work remotely

To succeed in this role:

• You should be comfortable making your own decisions and priorities, with the team to help you of course
• You take initiative and are creative with a humble attitude
• You have an eye for detail when it comes to analysis, setting processes and standards as well as problem-solving
• With a lot of different parties involved, you should be comfortable communicating in English as part of a distributed team and International partners
• You know what it takes to manage a Operations team and have no problem rolling up your sleeves to succeed
• Have an out of the box mindset
• Prior experience from Operations from financial services, fintech or other related organizations

As a Operations Manager, your responsibilities will be:

• Oversee all operational processes and workflows, with a focus on maximizing efficiency and reducing risk
• Ensure compliance with industry regulations and compliance standards
• Collaborate with other departments, such as risk management and IT, to implement new technologies and systems to enhance operational capabilities and enable a streamlined end-to-end process
• Process transactions and maintain accurate records of daily activities
• Manage and resolve customer issues and escalations as needed
• Identify areas of improvement in current processes and bring forward actionable recommendations
• Continuously monitor key performance indicators to ensure operational goals are achieved
• Conduct data analysis to support decision-making across the organization
• Support the training and development of team members as required

Desirable experience:

• You who have a post-secondary education in business, finance, or another related field
• 5+ years of experience in relevant field and role
• Knowledge of financial products and services
• Ability to analyze data and draw conclusions to support strategic decision-making
• Advanced experience in Microsoft Office, with demonstrated proficiency in Excel
• Strong communication skills with the ability to effectively collaborate with cross-functional teams
• Working knowledge of industry regulations and compliance standards, including AML/KYC
• Ability to manage multiple projects with competing priorities