Stockholm
Operations Manager
About the role as Operations Manager
We are seeking a highly skilled and experienced Operations Manager to join our dynamic and fast-paced institution.
The successful candidate will be responsible for efficiently managing the company's operational processes and workflows, ensuring an effective and seamless end-to-end process. The Operations Manager will work closely with internal teams, ensuring streamlined processes related to customer onboarding, internal efficiencies and being a process owner across the company.
What’s in it for you?
- A key role and position that enables you to be part of building and shaping an industry, product, and a team
- An opportunity to make a difference with great impact and learning opportunities
- Be part of a purpose-driven organization with strong company culture on a mission to make the Earth a better place
- Competitive salary and benefits
- Flexible working hours with the ability to work remotely
To succeed in this role:
- You should be comfortable making your own decisions and priorities, with the team to help you of course
- You take initiative and are creative with a humble attitude
- You have an eye for detail when it comes to analysis, setting processes and standards as well as problem-solving
- With a lot of different parties involved, you should be comfortable communicating in English as part of a distributed team and International partners
- You know what it takes to manage a Operations team and have no problem rolling up your sleeves to succeed
- Have an out of the box mindset
- Prior experience from Operations from financial services, fintech or other related organizations
As a Operations Manager, your responsibilities will be:
- Oversee all operational processes and workflows, with a focus on maximizing efficiency and reducing risk
- Ensure compliance with industry regulations and compliance standards
- Collaborate with other departments, such as risk management and IT, to implement new technologies and systems to enhance operational capabilities and enable a streamlined end-to-end process
- Process transactions and maintain accurate records of daily activities
- Manage and resolve customer issues and escalations as needed
- Identify areas of improvement in current processes and bring forward actionable recommendations
- Continuously monitor key performance indicators to ensure operational goals are achieved
- Conduct data analysis to support decision-making across the organization
- Support the training and development of team members as required
Desirable experience:
- You who have a post-secondary education in business, finance, or another related field
- 5+ years of experience in relevant field and role
- Knowledge of financial products and services
- Ability to analyze data and draw conclusions to support strategic decision-making
- Advanced experience in Microsoft Office, with demonstrated proficiency in Excel
- Strong communication skills with the ability to effectively collaborate with cross-functional teams
- Working knowledge of industry regulations and compliance standards, including AML/KYC
- Ability to manage multiple projects with competing priorities
- Locations
- Stockholm
Stockholm
Operations Manager
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