About the role as Operations Specialist

The successful candidate will be responsible for efficiently managing the company's operational processes and workflows, ensuring an effective and seamless end-to-end process. The Operations Specialist will work closely with internal teams, ensuring compliance with industry regulations across and compliance standards across Europea, and helping to execute our company's operational goals.

What’s in it for you?

• A key role and position that enables you to be part of building and shaping an industry, product, and a team
• An opportunity to make a difference with great impact and learning opportunities
• Be part of a purpose-driven organization with strong company culture on a mission to make the Earth a better place
• Competitive salary and benefits
• Flexible working hours with the ability to work remotely

To succeed in this role:

• Since this is a startup, we hope that you enjoy the challenges of building a product from scratch
• You should be comfortable making your own decisions and priorities, with the team to help you of course
• You take initiative and are creative with a humble attitude
• You have an eye for detail when it comes to analysis, modelling and problem-solving
• With a lot of different parties involved, you should be comfortable communicating in English as part of a distributed team
• You know what it takes to manage a pan-European Operations team and have no problem rolling up your sleeves to succeed
• Have an out of the box mindset
• Prior experience from Operations from financial services, fintech or other related organisations

As a Operations Specialist, your responsibilities will be:

• Oversee all operational processes and workflows, with a focus on maximizing efficiency and reducing risk.
• Ensure compliance with industry regulations and compliance standards.
• Partner with various internal departments to enable a streamlined end-to-end process.
• Process transactions and maintain accurate records of daily activities.
• Manage and resolve customer issues and escalations as needed.
• Identify areas of improvement in current processes and bring forward actionable recommendations.
• Continuously monitor key performance indicators to ensure operational goals are achieved.
• Conduct data analysis to support decision-making across the organization.
• Support the training and development of team members as required.

Desirable experience:

• You who have a post-secondary education in business, finance, or another related field
• 5+ years of experience in financial operations at a financial institution.
• Knowledge of banking products and services.
• Ability to analyze data and draw conclusions to support strategic decision-making.
• Advanced experience in Microsoft Office, with demonstrated proficiency in Excel.
• Strong communication skills with the ability to effectively collaborate with cross-functional teams.
• Working knowledge of industry regulations and compliance standards, including AML/KYC.
• Ability to manage multiple projects with competing priorities.